Shipping policy

Shipping Policy

Last Updated: August 01, 2025

 

1. Shipping Areas

1.1 United States and Territories

  • All 50 U.S. states

  • P.O. Boxes

  • APO/FPO military addresses

  • American Samoa, Guam, Puerto Rico, U.S. Virgin Islands

1.2 International Destinations
We currently ship to:

  • North America: United States, Canada, Mexico

  • Europe (Western & Core): United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Portugal, Sweden

  • Europe (Extended): Poland, Hungary, Bulgaria, Czech Republic, others in our supported EU list

  • Asia (East & Southeast): Japan, South Korea, Singapore, Vietnam, Thailand, Philippines, Malaysia, Pakistan

  • Middle East & Africa: Saudi Arabia, United Arab Emirates, Morocco, Nigeria, Israel, Qatar

  • Oceania: Australia, New Zealand

  • South America: Brazil

If your country is not listed, you may still order using a package forwarding service with a U.S. or supported-region address.

 

2. Processing Time

2.1 Orders are processed within 1–3 business days after payment confirmation.
2.2 Delays may occur during peak seasons or promotional campaigns.

 

3. Estimated Delivery Time

3.1 Free standard shipping is available worldwide. Estimated delivery times:

  • United States (including territories): 3–7 business days

  • North America (Canada, Mexico): 7–12 business days

  • Europe (Western & Core): 8–14 business days

  • Europe (Extended): 10–18 business days

  • Asia (East & Southeast): 7–12 business days

  • Middle East & Africa: 10–18 business days

  • Oceania (Australia, New Zealand): 10–16 business days

  • South America (Brazil): 12–20 business days

  • Rest of World: 12–20 business days

3.2 These are estimates only and may vary due to customs or carrier delays.

 

4. Tracking

4.1 Customers receive an email with tracking details once the order has shipped.
4.2 Tracking updates may take up to 48 hours to appear.

 

5. Lost or Delayed Shipments

5.1 For lost or severely delayed shipments, contact our support team.
5.2 Nevis will coordinate with the carrier to resolve the case.

 

6. Customs Duties & Taxes

6.1 International shipments may be subject to duties, VAT, or local taxes.
6.2 These fees are the customer’s responsibility.
6.3 For U.S. customers: Orders exceeding $800 per day may incur import taxes.

 

7. Returns & Refunds

7.1 Return Shipping Cost
For customers in the United States only, a $5 flat return fee will be deducted from the refund if the item is sent back to our U.S. warehouse.

Customers outside the U.S. are not required to return the product. Instead, refunds will be processed directly for the product price only.

7.2 Refund Amount
Refunds cover the product price only.
Original shipping is free and non-refundable.

7.3 Process
Customers must request a return or refund within the valid return period.
Once approved, a prepaid return label (U.S. customers only) will be provided. Refunds are issued once the item is returned or confirmed eligible for direct refund.

7.4 Additional Notes
This policy applies only to U.S. customers. For complete details, please review our full Return & Refund Policy.